Privacy Policy

1. Who we are

O’Snacks, 22 The Springs, Wakefield WF1 1QA, is the data controller for the personal data you give us. Contact us on 01924 372288 or 07467 080 078 with any privacy questions.

2. What we collect

• Your name, email, phone number and delivery address.
• Your orders and order history.
• Whether you’ve chosen to receive marketing from us.
• Basic technical data needed to run the website and take payment.

Card payments are handled by our payment provider (Stripe) — we don’t store your card number.

3. How we use it

• To take, prepare and deliver your orders, and to contact you about them.
• To manage your account and provide order tracking.
• To meet our legal and tax obligations.
• To send you offers and news — only if you have opted in. You can opt out at any time from your account or via the unsubscribe link in any message.

4. Legal basis

We process order data to perform our contract with you, some data to meet legal obligations, and marketing data on the basis of your consent.

5. Sharing

We share data only with providers who help us run the service — for example our payment provider and hosting/database providers — and where the law requires it. We don’t sell your data.

6. Keeping your data

We keep order records for as long as needed for accounting and legal reasons, and marketing preferences until you withdraw them.

7. Your rights

You have the right to access, correct or delete your data, to object to or restrict its use, and to withdraw marketing consent at any time. Contact us to make a request. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Changes

We may update this policy from time to time; the current version always applies. See also our Terms & Conditions.